Below FAQ are some common concerns of our clients before purchasing our products, if you have other questions, please just send it to service@hipastore.com

If you cannot find what you are looking for in our website catalog, please don’t hesitate to write us at service@hipastore.com, with your model number and the original equipment manufacturers (OEM) part number. Our helpful customer service representatives will assist you in finding the part you need and advise you on the availability of the part.

There are many ways to search your products, by OEM number, OEM brand, your equipment type or product keywords. You just type in the search keywords on the search bar, the web page will display the product you are looking for.
The Hipa family is a global community of homeowner and professional people with a passion for the DIY repair. Join us to feature your passion with repair projects, share your stories with Hipa family and also get help from Hipa.
Hipa supplies the best quality parts with longer warranty than our competitors. Most of our suppliers are OEM manufacturers. We offer a 30-day hassle-free product return or exchange policy for all our products.
Online Ordering: This is the fastest and most convenient option available to you. Just add items to your cart and checkout. Hipa Store offers a 10% off coupon code to all new subscribers, directly delivered into your inbox. Subscribe now and don’t miss out on your next purchase to save 10% for your entire order.

Other Ordering Option: For wholesale customers, you can email your purchase order list to service@hipastore.com. we’ll forward you to our sales manager to follow up your order.

For your protection and privacy, we've joined efforts with our website host to secure all through Hipastore.com with high encryption level. This ensures that your sensitive information is well protected at Hipa Store.
PayPal - We only accept payment through Paypal. Making a payment to Hipa Store through PayPal is easy. When making a payment you are temporarily transferred from our website to the secure PayPal website. After completing your payment you are presented with a link which will allow you to return to our website, finalize or cancel the transaction, and tracking the order updates.

For some pre-approved wholesale customers, we accept payment via bank transfer. 

Hipa Store offers FREE SHIPPING on all orders in the US except outlying territories like Alaska, Hawaii. with no minimum purchase required.
Orders from the USA will be shipped out within 48 hours and arrive at your door in 3-5 days.
Once your order is placed, it is immediately sent to our warehouse for fulfillment. If you need to cancel your order or make changes, we will make every effort to comply to your request. Any orders canceled after the order has shipped, the customer is responsible for shipping charges back to our warehouse. This includes refused orders as well.
If your USPS, UPS shipment is received damaged, please sign the delivery receipt as "damaged" or email us at service@hipastore.com with damaged package picture within 7 days of delivery so we may reship your order and place a claim.
If your order arrives incomplete, please check the contents of the package thoroughly for any missing items. If you find any parts missing, please email us at service@hipastore.com within 7 days of delivery and we’ll reship you the missing parts.
Items shipped from Hipastore.com can be returned and exchanged within 30 days of receipt of shipment. Ensure you enclose the correct and complete item which is in the same condition that you received, unworn or unused when making a return or exchange.
Once we've reviewed and approved your refund it can take 7 business days to get back to your PayPal account.
Most of our parts come with a 1-year warranty. The warranty covers defects in materials and/or workmanship only. Our warranty does not cover user error, accidental damage, improper installation, and/or product abuse. Note, once a warranty claim is started, it can take up to 2 weeks to process after receipt of the shipment.
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