Returns and Exchanges

Return and Exchange

If you receive your goods in unsatisfactory condition then please contact us immediately to request a replacement or refund. DO NOT send anything back without contacting us first. All items must be returned to us in their original packing and accompanied by original copy of the invoice/paperwork and a letter describing the problem.

Return shipping address and return ID will be provided after sending us an email at Please email us with subject 'Return and Exchange' to let us assist you faster.

A pickup and/or restock fee up to 30% of the orginal order amount may apply. Merchandise must be returned within 30 days of receipt of merchandise.

Please allow 10 to 14 days for Hipa to process your return.